Refund policy

RETURN AND REFUND POLICY

We hope you love your MissRuby purchase. If you change your mind, please notify us within 14 days of receiving your order and return the item as soon as possible. Once you notify us.

To request a return, email missrubyboutique@aol.com with your name and order number.

RETURN CONDITIONS

Items must be returned in their original condition, unworn other than for trying on, unwashed and with all original tags attached.

We may reduce the refund if an item’s value has been affected by handling beyond what is reasonably necessary.

Please include the packing slip or put a note inside your parcel showing your name and order number.

RETURN ADDRESS

MissRuby
2 Hilltop Close
Loughton
Essex
IG10 1PY
United Kingdom

RETURN POSTAGE

Customers are responsible for the cost and safe return of change-of-mind returns. We strongly recommend using a tracked postal service and keeping proof of postage. MissRuby cannot accept responsibility for parcels lost in transit.

FAULTY, DAMAGED OR INCORRECT ITEMS

If an item arrives faulty, damaged or incorrect, please email missrubyboutique@aol.com as soon as possible. We will review the matter and advise you what to do next.

SALE ITEMS

Sale items have the same return rights as full-price items, subject to the conditions stated in this policy.

EXCHANGES

We do not currently offer direct exchanges. Please return the unwanted item for a refund and place a separate order for the replacement.

REFUNDS

Once your return has been received and inspected, we will notify you.

Approved refunds will be made to your original payment method within 14 days of receiving the returned item. Your bank or card provider may take additional time to process the payment.

This policy does not affect your statutory rights.