Frequently Asked Questions
1. Can I have an update on my order?
Once you order is placed you will receive a confirmation email including your order number. Once your order is posted you will receive your Royal Mail tracking number. You are able to track your parcels progress on the Royal Mail website and if it has not yet been dispatched please email us with your order number.
2. What size does this come in?
All sizing is on the product page on our website. Please view our instagram videos for reviews on each item and how they fit.
3. How much does this cost?
All pricing is on the item page.
4. Do you do returns?
Yes we facilitate returns, we do not cover postage for returns. If there is no order form please insert a note with your order number and email address when returning. Please see our returns policy here - no sale refunds, and must be sought within 14 days. https://www.missruby.co.uk/pages/return-policy
5. How do I collab with Miss Ruby?
If you'd love to collab with us, we’d love to hear from you! Please send us an email to firstname.lastname@example.org with your full name and links to your page. If this is something we're interested in we'll get right back to you.
6. Do you have a shop?
We are currently an online store only.