FAQ

Frequently Asked Questions

  1. How can I track my order?

Once your order has been placed, you will receive a confirmation email containing your order number. When your order has been dispatched, we will email your Royal Mail tracking number. You can use this on the Royal Mail website to follow your delivery. If you need any help, please email missrubyboutique@aol.com with your order number.

  1. Where can I find sizing information?

Sizing information is included on each product page. As many of our styles are one size, please check the product description and measurements carefully. You can also view our Instagram videos for a closer look at how each item fits. If you are unsure, please contact us before ordering.

  1. Where can I find the prices?

The current price and any available promotion are shown on each product page.

  1. What is your returns policy?

Please notify us by email within 14 days of receiving your order if you wish to make a return. Once you have notified us, the item must be returned within a further 14 days.

Customers are responsible for return postage for change-of-mind returns, and we recommend using a tracked postal service. Items must meet the conditions stated in our full Return and Refund Policy.

If an item is faulty, damaged or incorrect, please email us as soon as possible at missrubyboutique@aol.com and we will advise you on the next steps.

Read our full Return and Refund Policy here:
https://www.missruby.co.uk/policies/refund-policy

  1. How can I collaborate with MissRuby?

We would love to hear from creators who feel they are a good fit for MissRuby. Please email missrubyboutique@aol.com with your full name and links to your social-media pages. If the collaboration is suitable, we will get back to you.

  1. Do you have a physical shop?

MissRuby is currently an online-only boutique, delivering throughout the United Kingdom.