Welcome to Miss Ruby Online Boutique

Return Policy

RETURNS ACCEPTED WITHIN 14 DAYS

 

ONLINE PURCHASES RETURNED BY POST

 

RETURNS ADDRESS: Miss Ruby, 2 Hilltop Close, Loughton, Essex IG10 1PY

 

REFUNDS

NO REFUNDS ON SALE ITEMS

 

REFUND WILL BE MINUS TRUE POSTAGE AND PACKAGING COST. WE ONLY CHARGE £3.95 FOR FIRST CLASS RECORDED DELIVERY - OFTEN OUR ACTUAL SHIPPING COST IS MUCH HIGHER (as displayed on your postage label). Miss Ruby reserves the right to process your refund minus our actual postage and packaging costs to avoid working at a loss. Please be conscious of your orders and only order what you need to avoid wasted costs to our business and the environment! 

 

 Please contact us before returning your item so that we know to expect this, please contact via instagram or email - missrubyboutique@aol.com

 

•We offer refunds if item is sent back to us within 14 days of you receiving your order.

•To be eligible for a refund, Items must be unworn with all original tags/labels attached.

•Any items marked with makeup, fake tan, lotions etc will not be eligible for a refund.

•Please attach your order form when returning an item if supplied. If you do not receive a form please leave a note in your return with your order number and email address used to order.

• Refunds will be credited to your original method of payment.

•Once we receive your return your refund will be processed  within 5-7 working days.

•Miss Ruby have the rights to reject a refund/exchange on any items we think have been worn or damaged.

•We do not cover returns postage.

•Any returns posted back to us after the 14 days will be posted straight back to you.

•Sale items are NON REFUNDABLE only credit note.

 

EXCHANGES

• Unfortunately we are no longer able to accept exchanges. If you are dissatisfied with your item due to fault or size issue please contact us confirming your order number (preferably via email or Instagram). We will then issue a refund once we have received your returns. If you wish to exchange you must then place a new order. This will be processed as a refund so please read guidance above.